Terms and Conditions

1. Scope of Application

These Terms and Conditions govern your use of FreeTaxScope's tax-free refund services and GST assistance platform. By requesting our services or using our platform, you agree to these terms. Our services are designed for tax-free refund assistance and GST clearance purposes in Canada.

2. Service Requests and Access

  1. Service requests require completion of registration and payment of applicable fees.
  2. Access to tax-free refund services is personal and non-transferable.
  3. You must be at least 18 years old or have guardian consent to request services.
  4. Tax refund services and content are for personal travel use only.

3. Service Duration and Completion

  1. Service duration varies by tax refund service type as specified in the service description.
  2. Access to tax refund services remains active for the specified duration plus a 30-day grace period.
  3. Tax refund service certificates are issued upon satisfactory completion of all required processing procedures.
  4. Extension requests must be submitted before service expiration and may incur additional fees.

4. Payment and Pricing

  1. All prices are in Canadian Dollars (CAD) and include applicable taxes.
  2. Payment is required in full before service access is granted.
  3. We accept major credit cards and bank transfers.
  4. Corporate tax-free refund packages require separate agreements and may have custom pricing.

5. Refund Policy

  1. 14-Day Cooling Period: Full refund available within 14 days of service request if you haven't accessed more than 20% of service processing.
  2. Service-Specific Refunds:
    • Tourist GST Refund Processing (CAD 95): 80% refund within first week, 50% within second week if less than 30% of processing completed.
    • Business Tax Recovery Services (CAD 650 per service): Pro-rated refund based on completed procedures.
    • Duty-Free Clearance Assistance (CAD 520): 70% refund before first tax review, no refund after review begins.
    • Corporate Services: As per specific agreement terms.
    • Express Tax-Free Services: Pro-rated refund minus processing fees if already scheduled.
  3. No Refund Conditions:
    • After completing more than 50% of any tax-free refund service
    • After receiving tax refund service certificate
    • For tax refund processing already completed
    • If service terms have been violated
  4. Refund requests must be submitted in writing to support@freetaxscope.com with your service details.
  5. Approved refunds are processed within 10 business days to the original payment method.

6. Client Responsibilities

  1. Maintain accurate and updated account information.
  2. Protect your login credentials and not share access.
  3. Engage in tax-free refund procedures honestly and ethically.
  4. Respect intellectual property rights of service materials.

7. Service Content and Materials

  1. All service materials are protected by copyright and intellectual property laws.
  2. Materials are for personal travel use only and may not be shared or distributed.
  3. Service content may be updated to reflect current tax requirements and standards.
  4. We reserve the right to modify service structure for quality improvement.

8. Service Availability and Support

  1. We strive for 99.9% service uptime but cannot guarantee uninterrupted access.
  2. Technical support is available during business hours (EST).
  3. Scheduled maintenance will be announced in advance.
  4. Emergency support available for critical tax refund matters.

9. Code of Conduct

  1. Maintain professional and respectful communication.
  2. Do not engage in disruptive or harmful behavior.
  3. Report violations or concerns to our support team.
  4. Comply with legal integrity guidelines.

10. Privacy and Data Protection

  1. Client data is protected according to our Privacy Policy and Canadian data protection laws.
  2. Tax refund services and certification data are confidential.
  3. We do not sell or share client information with third parties.

11. Contact Information

For questions about these terms or to submit requests:

FreeTaxScope
Bay Street 245
M5H 2Y6 Toronto
Ontario, Canada

Email: support@freetaxscope.com
Phone: +1 (218) 481 373

Business Number (BN): 593729561

12. Changes to Terms

  1. We reserve the right to update these terms with notice to clients.
  2. Significant changes will be communicated via email.
  3. Continued use of services after changes constitutes acceptance.

13. Governing Law

  1. These terms are governed by Canadian law.
  2. Any disputes shall be resolved in the courts of Ontario, Canada.

Last updated: January 27, 2025